Frequently Asked Questions
Turn Around Time
- Our current lead time for shipping is 3-5 business days from order placement.
Shipping
- Shipping globally. Please note that international shipping may be subject to customs duties and taxes, which are the responsibility of the recipient.
- During checkout, the system automatically adjusts shipping costs after entering products and shipping address. Little Lull Co. assumes liability until products are shipped unless tracking is selected.
Product Information
- All products are made with 100% food-grade silicone - non-toxic - tasteless and odorless - BPA, lead, phthalate and cadmium free beads and 100% beech wood.
- Due to the handmade nature of our items, the end product may have slight variations from the images (ie. bead colour etc.)
Care & Cleaning
- Wash before first use.
- Wash with mild soap and warm water or wipe with cloth. Let product thoroughly dry.
- Do not soak or fully submerge wooden beads.
- Do not boil or sterilize as this may damage the product.
Returns
- Given the personal nature and hygiene considerations of the products, returns are not accepted, and sales are final.
- In case of damage upon arrival, kindly reach out to us at littlelullco@hotmail.com with your order number in the subject line for further assistance.
Product Safety
- Your little one should always be supervised when using our products as they contain small objects and beads which can be a choking hazard to young children.
- Please keep in mind that this is a handmade product, while it is durable, it is not invincible. Always inspect product before use and discard item if damaged.
- It is the consumers responsibility to make sure the product is used in a safe manner.
- Do not put in crib or let child use while sleeping.
Upon purchase and delivery of our products, Little Lull Co. relinquishes all responsibility and liability regarding product usage. Buyers acknowledge assuming full responsibility and liability when purchasing our products.